Ritz Carlton - New Orleans, LA - 5 Stars
From the moment we arrived to the moment we checked-out, The Ritz Carlton New Orleans really did redefine excellence. It started with a cheerful doorman that directed us to the front desk where we met Theresa, the most charming helpful check-in clerk who made us feel welcome and important. She quickly took care of our reservation and even escorted us up to the Club Floor, Maison Orleans, where she introduced us to the Floor staff. Yes, a full team of smartly coiffed professionals who were there to take care of our every need greeted us. Could this be real? We've stayed at some of the finest hotels in the world, but have never had this kind of attention. Tim, Sunday, Scott, and Janice were engaging, attentive, and oh so dedicated to making us feel special. And the Club Floor itself was one of the most well-appointed travel havens we've ever visited. A chef on call with stunning breakfast, lunch, dinner, and snack service, complimentary served cocktails and even a climate controlled wine tasting bar, all spread over four rooms; a cozy library, a sophisticated parlor, an entertainment refreshment lounge and a dining room with a central circular buffet. All this before we even reached our room which was what you would expect from a five-star hotel, nicely appointed with a luxurious bed and beautiful bath, complete with a large oval jet tub. Perfect. But let's get back to that Club Floor service. Our hostess Sunday (her name) memorized our cocktail preferences upon arrival and was quick to welcome us every time we walked in room with her warm smile and sunny personality. Tim, her co-worker, was also incredibly attentive, as was everyone we met on the Floor. For the four nights we stayed at the Ritz, the hotel and staff really did redefine excellence. It's honestly a reason for us to return to New Orleans. We genuinely enjoyed every minute of our stay and know our next visit will be just as memorable.