Hyatt Carmel Highlands - Carmel, CA - 5 Stars

We've been to the Hyatt Carmel Highlands before, so we expected the fantastic views and nice accommodations, but this was our first visit since the remodel and change of ownership.  Wow.  Our experience began as we pulled up to the valet, where attendant Bryan was quick to greet us with a smile and point us in the direction of the lobby.  Warm first impression.  Next, up to the lobby.  The recent upgrades were really beautiful.  The Hotel still has the historic charm and character of a property built in 1916, but everything was fresh and new.  At the front desk, Christine was quick to welcome us and check us in.  She told us about the property renovations and offered any kind of assistance we needed during our stay.  She was so friendly, helpful, and genuine.  Brilliant customer service.  Back down to the valet, Bryan had placed our luggage into a golf cart and was quick to drive us to our room.  The grounds were gorgeous.  Spectacular vistas and beautiful gardens.  Upon entering our suite, we discovered we had been upgraded from an ocean front room to a townhouse.  Quite a treat.  The entry floor had a kitchen, living room, full bath, wood-burning fireplace and deck with a stunning view of the coast.  Everything was clearly newly remodeled.  All of the character you would expect but with a modern twist and amenities.  Stone floors, wood accents and earth tone décor.  Down to the lower floor, the master also had ocean views but was highlighted by an in-room spa-tub separated from the main space by a sliding shoji screen wall.  Great touch.  We were impressed.  Again, beautifully appointed and a fantastic comfy bed with high-quality linens.  We tend to be hotel snobs, but these accommodations had everything.  In fact, we called the front desk to see if we could extend our stay for a second night and we’re lucky enough to be able to do so!!!  During our stay, we also visited the bar, lounge, and restaurant.  Again, beautiful, sweeping views of the Big Sur coast, and staff that greeted you with a smile at every turn!  What a wonderful visit to the Carmel Highlands!  We’ll be back soon.  And, I hope you’ll ready my review of their restaurant, California Market at Pacific’s Edge. The same level of excellence!
888-942-4274 ext. 701

Palm Springs, California

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